Following recent complaint by importers and clearing agents at the nation’s port over incessant of the server of the Nigeria Customs Service (NCS) managed by Webb Fontaine; the service provider is planning to ditch GSM service operator, MTN.
In an exclusive chat with our correspondent, the Managing Director of Webb Fontaine, Mukthar Ahmed, said the plan is aimed at curbing the incessant accusation by Customs agents on the constant server failure of customs server as well as providing efficient service.
According to him, the current challenges encountered during cargo clearance especially with the new Pre-Arrival Assessment Reports(PAAR) is created by MTN.
“Of recent the issue has been more with the service provider which is MTN since they provide the network services. It is not completely Webb Fontaine”, he said.
He said very soon, Webb Fontaine will pitch its tent with another network service provider to offer effective internet backbone to Customs commands in Lagos, Abuja and Port Harcourt.
“There are challenges but we will overcome them by the time we have an alternative network provider.
“We have to join forces and see how we can make things work because the failure of Customs is not only apportioned to them but every other concerned individual, even Nigeria as a whole,” he said.
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