The Nigerian Maritime Administration and Safety Agency (NIMASA) has officially commenced its 2025 Customer Service Week celebrations under the inspiring global theme, “Mission: Possible.”
The agency is using the occasion to reiterate its dedication to transforming customer challenges into opportunities and delivering world-class service in line with its mandate to advance Nigeria’s maritime sector.
Speaking at the official flag-off of the celebration in Lagos, the Director General of NIMASA, Dr Dayo Mobereola, emphasised that effective service delivery lies at the heart of the agency’s mission.
He noted that a culture of excellence must first be cultivated internally before it can be projected externally to the public and stakeholders.
“Providing service is paramount, both internally and externally. We must remain prepared, committed, and available to solve problems together as a team. Excellence in service delivery defines who we are and what we represent,” Mobereola stated.
He further underscored the importance of teamwork, accountability, and continuous improvement as vital ingredients for institutional growth and for sustaining public trust in the agency’s operations.
The Head of NIMASA’s SERVICOM Unit, Hajiya Rakiyyah Lammai, commended the Director General for his steadfast support in strengthening customer service structures across the agency.
She observed that this year’s theme, “Mission: Possible,” aptly captures the resilience, dedication, and collaborative spirit of NIMASA’s workforce in delivering quality service even in the face of evolving maritime challenges.
The 2025 Customer Service Week was marked across NIMASA offices nationwide with a series of recognition ceremonies, interactive sessions, and feedback engagements designed to foster a culture of responsiveness, empathy, and efficiency in public service delivery.
At the agency’s headquarters, Executive Directors and Management Staff joined the Director General to reaffirm their collective commitment to upholding the highest standards of customer service.
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