The Nigerian Shippers’ Council (NSC) has announced that it saved shippers more than N175.8 billion and $30,000 in the second quarter of 2025 through interventions in complaints lodged by stakeholders in the nation’s maritime industry.
According to the Council’s Q3 2025 Progress Report, the Complaints Unit received 46 complaints from stakeholders across the maritime supply chain during the period, with 26 cases successfully resolved.
The NSC described the outcomes as a significant milestone in its ongoing efforts to protect the interests of shippers, noting that N2.06bn was recovered as excess charges levied on cargo owners.
The Council added that the remaining unresolved cases are still undergoing scrutiny due to incomplete documentation and the need for verification from relevant agencies.
It said complaints addressed during the quarter covered a broad range of industry challenges, including disputes over container deposit refunds, demurrage and detention charges, wrong billing, cargo damage, missing containers, documentation errors, and regulatory delays.
The report noted that the NSC’s interventions are rooted in its statutory mandate to ensure fairness in port operations, enhance service delivery, and protect cargo owners and service providers from exploitative practices.