Global forwarder DHL has named Maersk Line carrier of the year for DHL Global Forwarding 2013, the company said in its press release. The result was clear after DHL conducted a global survey in all their frontline offices in order to obtain feedback on carriers’ performance in a host of different areas such as sales and customer service quality, responsiveness, speed to market, competitiveness, service delivery and reliability.
Likewise, DHL asked their regional procurement offices in Bremen, Singapore, Miami and New Jersey for their assessment of carrier cooperation. A third survey was launched to evaluate the CO2 footprint and general sustainability measures provided by the DHL carrier partners.
In all 3 surveys Maersk Line came out on top and won the Global Carrier Award 2013.
Maersk Line even increased the distance to runner up MSC. Hapag-Lloyd kept the spot as number while CMA-CGM and NYK were closing in.
“We hereby would like to congratulate Maersk Line on this achievement. We would like to thank you too for the continued support of the global carrier strategy 2013 and will inform you shortly of the new carrier landscape 2014,” said Executive Vice President of Global Ocean Freight, Andreas Bödeker, at the award ceremony. Maersk Line’s Chief Trade and Marketing Officer Vincent Clerc accepted the award on behalf of Maersk Line.