In commemoration of the 2023 Customer Service Week, the Lagos Port Complex Apapa has promised be more customer-centric in its operations.
The theme for this year’s Customer Service Week is “Team Service”.
Speaking at an event to mark the week, the Port Manager, Lagos Port Complex Apapa, Charles Okaga, said the event is marked annually across the globe in the first week in October to celebrate those who serve, support and make life easy for customers on a daily basis.
“Lagos Port Complex is an advocate for customer inclusion. If you take care of your customers, they will take care of you,” he said.
Okaga said team service means that everyone is on the same team working together to achieve a common goal.
“Inclusion is more than just providing excellent customer service; it is also about creating an environment where everyone can be themselves and feel like they belong. That is why I said we are working towards here and no stakeholder should be scared or intimidated by another stakeholder,” he added.