APM Terminals Callao rolls out Peru’s 1st digital customer platform

APM Terminals Callao rolls out Peru’s 1st digital customer platform

APM Terminals Callao has become the first Peruvian terminal to introduce a customer platform that logs, streamlines and coordinates general cargo operations in the Port of Callao.

During the pilot phase, MOST, which was developed together with maritime and customs agents, enabled users to complete transactions 67% faster and operations 12% faster.

APM Terminals Callao invested nearly USD 1 million in the implementation of the new platform that can be used by maritime agents, customs agencies and carriers, among others.

As explained, MOST is used to register cargo and view real-time information, make online payments and generate authorizations for the loading and unloading of all types of general cargo.

Customs agents can associate and assign a load to the transport companies with which they work. This reduces face-to-face procedures and improves security. In addition, it enables users to more accurately plan equipment and personnel. The terminal can also allocate yard and quay resources more effectively per shift. What is more, the platform streamlines and simplifies the billing process, which is carried out automatically using information logged in the system.

MOST provides a graphical interface for monitoring operative movements in the port, warehouses and onboard vessels. It provides the status of the cargo in terms of quantities, weights, detailed location and dispatch. Furthermore, its vessel schedule shows real-time vessel berthing and departure times.

APM Terminals Callao, Peru’s largest multipurpose terminal, handles around 40% of the country’s total container traffic and more than 70% of Peru’s non-containerized general cargo.